CDC Vaccine Ordering & Inventory Best Practices
Developed usability best practices for vaccine ordering and inventory management systems that are used in healthcare providers' offices nationwide. The best practices were created to support states and territories in their efforts to create more user friendly and efficient vaccine inventory and ordering systems, and included workflows, wireframes, design rational and a clickable prototype.
IMPROVING THE HUMAN EXPERIENCE THROUGH STRATEGIC USER RESEARCH
The Problem
States each had to either build their own systems or customize one available from three primary vendors. Due to limited state funding, few states had resources to hire UX designers or do user research during development. The result was 30+ systems, each designed to do the same tasks, but built very differently and with significant usability challenges.
The Approach
We completed a massive large scale usability assessment of vaccine ordering and inventory systems used by health departments in each of the 50 states. This project required creative techniques for getting user feedback from health department employees from each state, when access to these users was very limited. Throughout the 2 year engagement, we led a team of UX professionals and SME's, worked with vaccine managers at state health departments, assessed the usability of systems currently in place and created a new, easier to use design. This work included research findings, workflows, wireframes, design rational and a clickable prototype.
The Result
STC, a top vendor of vaccine inventory and ordering systems, implemented the best practice designs and launched this system in the fall of 2016, resulting in significant improvements in efficiencies and accountability, simplified workflows, increased user satisfaction and reduced training requirements. Shown are highlights from their product launch video, which can be found here.
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